Two ways we get you paid
Collect up front, recover afterwards — or both. We run the whole process on behalf of your practice, from consent through to reconciliation.
Get paid before theatre
Send us your theatre list and we collect your patients’ gap fees ahead of the date of service — with Informed Financial Consent signed up front and reminders handled for you.
Billing & gap collection, done for you
Once it’s complete, just send the theatre list or hospital sticker. We bill Medicare and the health funds, pursue any patient gap, and pay you at month end.
Managed Patient payments to help all Healthcare Professionals
Physicians
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Surgeons
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Anaesthetists
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Surgical Assistants
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Individual Specialists
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Small Group Practice
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Large & Multi-site Practice
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Enterprise & Hospitals
Find out moreCollect the gap fee up front
Pre-payment sets expectations early and secures the fee before theatre — fewer disputes, fewer write-offs.
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1
Send us the details
Share your theatre list (or the patient details) ahead of the procedure. That’s all we need to get started.
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2
We set everything up
We prepare each patient’s Informed Financial Consent and a secure payment link, ready to go.
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3
We remind your patients
From two weeks out from the date of service, we send email and SMS reminders to sign the IFC and pay.
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4
We follow up
Once a patient signs and pays, reminders stop automatically. If anything’s still outstanding, we follow up by phone.
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5
You get a summary
The day before the procedure, we send you a summary of amounts collected and any unpaid items — so you’re fully across it.
What we need for each patient
- Patient name
- Date of birth
- Email address
- Mobile number
- Gap fee
- MBS items for the IFC
- Proposed date of service
- Location / hospital
Billing and gap collection, handled
When a fee wasn’t collected up front, we bill the funders, chase any patient gap, and remit your funds monthly.
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1
Tell us it's done
Let us know the procedure is complete — typically by sending a theatre list with MBS items, or a hospital sticker with the date of service.
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2
We bill the funders
We bill Medicare or the health funds as applicable, and manage the claim through to payment.
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3
We collect the gap
We pursue any additional gap-fee requirements from patients post-procedure — professionally and persistently, on your behalf.
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4
You get paid
At the end of each month, we transfer the patient funds held to your nominated bank account.
Persistent, professional follow-up
- Email & SMS reminders
- Courteous phone follow-up
- Payment plans where appropriate
- Your patient relationship protected
The products to transform your Billing
Consent and payment, built in
Patients receive an itemised estimate and provide informed financial consent digitally — before their procedure. They can sign and pay in the one session, and a signed copy is stored and emailed automatically.
- Reduces fee disputes and surprises
- Supports your compliance obligations
- Signed record kept on file automatically
Patients pay in seconds
One secure link, on their phone — whichever way they prefer.
Handled end-to-end
A complete, fully-managed patient-payment service — so your team never has to chase a fee again.
Automated reminders
Email and SMS sent to patients on your behalf, until the balance is resolved.
Professional phone follow-up
Courteous, persistent calls that protect your patient relationships.
Reconciled to your system
Payments receipted back into Shexie, Genie/Gentu, Clinic to Cloud and more.
We act as your agent
We contact patients on your behalf — clearly identified as Medbill, acting for your practice.
Simple, transparent pricing
Pay for what you use. Percentages are agreed with you up front — no surprises.
Informed Financial Consent, prepared & e-signed
Pre-payments & gap collection
Full claims billing
Talk to us for a quote tailored to your practice and volumes.
Frequently asked questions
Through one secure link on their phone — by card, Apple Pay, Google Pay, or BPAY.
Ready to stop chasing patient payments?
Let Medbill collect for you — before and after every procedure.
