Patient payments, made simple – pre or post procedure
Simple, secure payments collected before or after the procedure. Reduce the risk of patient unpaid debt, communicate clearly with patients, and take the admin and collection stress off you and your practice team.
Get the gap paid, without the awkward calls
Clear & consistent communication builds trust
Messages include the practice, referring doctor, specialist and payment details, so patients always know why they’re being asked to pay. You and clinic always know the status of each payment – pre or post procedure.
Secure and trusted digital payment options
Medbill uses trusted, secure, encrypted payment processing to protect patient information – paid by BPAY, credit card or direct depoist.
Updates & Receipts sent automatically
Patients receive a receipt automatically as soon as they pay — no manual follow-up needed from your team.
Weekend-friendly & followed up
Automated reminders are scheduled to avoid weekends, with phone follow-up from our team if a payment remains unpaid.
Built for every kind of practice
GapCollect works the same way whether you’re a solo specialist or a large multi-site practice. GapCollect works with all different pricing models, and whether you want to collect the patient gaps pre-procudure or post procedure. You choose based on the way you work.
Surgeons
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Physicians
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Anaesthetists
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Surgical Assistants
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Individual Specialists
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Small Group Practice
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Large & Multi-site Practice
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Enterprise & Hospitals
Find out moreA simple & secure payment link your patient can pay in seconds
Gap Pre Payment standard workflow
Doctor sends us patient & procedure details
Patient demographic / patient sticker, MBS item number and date of service & pricing (eg AMA rates)
We begin sending payment requests
From a specified date, Medbill sends secure email and SMS payment links to the patient, with an invoice attached.
Patient pays securely online
Available payment methods include;
- Credit Card
- Google Pay
- Apple Pay
- BPAY
Funds collected and held by Medbill
Medbill advise you that payment has been made. Medbill collects the payment and holds the funds securely until disbursement.
Funds paid to Doctor each month
Funds are disbursed to the doctor’s account at the end of every month.
patient debt over 90 days
“Our front desk used to spend hours chasing gap payments. GapCollect just handles it now.”
Practice manager, surgical group
Features valuable to patients and clinicians
Example patient email
Subject: Payment Required – Dr Sarah Johnson
Dear Patient, regarding your appointment with Dr Sarah Johnson at The George Centre on 30 May 2026. Medbill has been asked to collect a pre-payment of $450. You can pay via BPAY, Apple Pay, Google Pay or credit / debit card using the secure link below.
Complete Payment
Automatic reminders & follow ups
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Email and SMS reminders
Automatically sent to patients. -
Phone follow ups by our team
We reach out personally if payment remains unpaid. -
Reminders continue until payment is received
Once paid, reminders stop and a receipt is emailed. -
Doctor is notified when payment is received
You're automatically alerted as soon as the patient pays.
Disbursement & reporting
Monthly transfer and reporting makes reconciliation simple for the provider.
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Funds held securely
Payments are collected by Medbill and held until monthly disbursement. -
End-of-month disbursement
Funds are transferred to the doctor's nominated bank account at month end. -
Clear reconciliation
Monthly reporting provides visibility of payments collected and disbursed.
The services it streamlines
Billing Services
See Billing Services
Partnering with your Clinic Team
See Partnering with Your Clinical Team
Patient Payments
See Patient PaymentsReady to get gap payments collected for you?
Book a free billing review and we’ll show you exactly how GapCollect fits into your practice.
